CURRENT OPPORTUNITY

Seasonal Customer Support Professional - Philippines

Thank you for your interest in joining wrrk. We're looking for people who enjoy solving problems, embracing new technology, and creating exceptional customer experiences.

What We Value

Curiosity, ownership, adaptability, strong communication, and a willingness to continuously learn are at the core of every role at wrrk.

Our AI Philosophy

We encourage candidates to use AI throughout our hiring process. We're evaluating how you use AI—your judgment, verification, and decision-making—not whether you use AI. We believe AI should amplify human judgment, not replace it.

What to Expect

Our hiring process includes a practical assessment designed to reflect the work you'll do at wrrk. We encourage thoughtful use of AI throughout the assessment, followed by interviews for qualified candidates.

Seasonal Customer Support Professional (Remote – Philippines)

30,000 PHP/month
Seasonal Contract: Approximately September through March

Join wrrk as a Seasonal Customer Support Professional and help deliver exceptional customer experiences for one of our growing eCommerce clients. This is a remote, seasonal opportunity with the potential to gain valuable experience supporting a fast-paced global brand.

What You'll Do

  • Provide exceptional customer support primarily through email
  • Resolve customer questions with empathy, professionalism, and attention to detail
  • Research customer issues and provide accurate, timely solutions
  • Document customer interactions clearly and thoroughly
  • Collaborate with teammates and leaders to ensure a consistent customer experience
  • Learn and navigate multiple customer support tools and systems
  • Use AI tools responsibly to improve efficiency while applying your own judgment and critical thinking

What We're Looking For

  • Previous experience in customer support using a helpdesk or ticketing platform
  • Excellent written English communication skills
  • Strong problem-solving and critical thinking abilities
  • Comfortable using technology and learning new systems
  • Strong attention to detail and organizational skills
  • Ability to work independently in a remote environment
  • Comfortable using AI tools as part of your daily work while verifying accuracy and applying sound judgment

Technical Requirements

To be considered for this position, you must have:

  • A Windows PC with at least 16 GB RAM or a Mac that meets the required system specifications
  • Dual displays (two monitors or a laptop with an external monitor)
  • Reliable primary internet connection
  • Reliable backup internet connection (secondary ISP, mobile hotspot, or similar)
  • Webcam and microphone
  • A quiet, dedicated workspace suitable for remote work

Applicants who move forward in the hiring process will be asked to verify that their equipment meets these requirements.

Why Join wrrk?

At wrrk, we believe great customer support comes from people who are curious, adaptable, and genuinely enjoy helping others. We work with innovative brands and encourage our team to use technology—including AI—to work smarter while always applying human judgment and empathy.

If you're excited about solving problems, learning new skills, and delivering outstanding customer experiences, we'd love to hear from you.

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This is a full-time, six-month seasonal contract position. If selected, are you able to commit to the full six-month contract?*
This is a fully remote position. Are you able to work from a quiet, dedicated workspace free from regular distractions during your scheduled shifts?*
This position requires a reliable high-speed internet connection to support customers throughout your scheduled shift. Do you currently have a reliable internet connection suitable for full-time remote work?*
If your primary internet connection becomes unavailable during your scheduled shift, which backup options do you currently have available? (Select all that apply.)*
Have you provided customer support using a helpdesk or ticketing system (such as Zendesk, Gorgias, Freshdesk, Salesforce, Gladly, Intercom, or a similar platform)?*
Which best describes your experience communicating with customers in written English?*
This position requires working a schedule assigned by wrrk, which may include evenings, weekends, and holidays based on business needs. Are you able to work a flexible full-time schedule if selected?*
Do you currently live in the Philippines and have a permanent work location where you will perform your job?*
To perform this role successfully, you must have the following equipment available before your start date. Please select all that you currently have.*
Which statement best describes your experience using AI tools (such as ChatGPT, Gemini, Claude, or Microsoft Copilot) in your work or personal projects?*
Have you worked in a fully remote position before?*
Human Check*

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